At Carmoody , we are committed to ensuring customer satisfaction. If you’re not completely happy with your purchase, we’re here to make things right. Our Return and Refund Policy outlines the conditions and process for returning products and receiving a refund.
1. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- Product Issue: The product must be one of the following:
- Defective
- Damaged
- Not as described
- Incomplete (missing parts or accessories)
- Timeframe: A maximum of 30 days must have passed since the order was delivered.
If these conditions are not met, we may not be able to accept your return request.
2. Return Process
To start a return, you must follow these steps:
- Submit a Request via the Contact Us Page:
- Go to our Contact Us page.
- Fill out the return request form with the required details.
- Attach clear photos and videos that clearly show the issue (defective, damaged, not as described, or incomplete product).
- Application Review:
- Our team will review your request within 3 business days of submission.
- If the request is approved, you will receive a Prepaid Return Shipping Label via email.
- Return the Product:
- Use the Prepaid Return Shipping Label to send the product back to us. You will not be charged for return shipping.
- Receive Your Refund:
- Once the returned product is received and inspected, we will initiate the refund process.
- You will receive an email notification once your refund has been processed and marked as “Refunded” in our system.
Note: The time it takes for the refunded amount to be credited to your account depends on your bank or payment provider. This may take a few business days.
3. Refund Details
- Refund Method: Refunds will be issued to the original payment method used during checkout.
- Processing Time: Once the return is received and inspected, refunds are typically processed within 3 business days. The timing for the funds to appear in your account will depend on your bank’s policies.
- Notification: You will receive an email confirmation when your refund has been processed.
4. Important Notes
- Shipping Fees: If the reason for return is due to our error (defective, damaged, not as described, or incomplete), you will not be responsible for return shipping fees.
- Non-Returnable Items: Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.
- Contact Us for Help: If you have any questions about your return or refund, please reach out to us via the Contact Form.
We’re committed to making sure you love your experience with Carmoody. If something’s not right, we’ll do everything we can to fix it. Thank you for trusting us with your car accessory needs.
