At Carmoody, we strive to ensure a smooth and transparent shipping and delivery process for our customers. This policy outlines the key differences between shipping and delivery, details our shipping plans, and explains how you can track your order. Please read it carefully so you’re fully informed about our process.
Shipping vs. Delivery
- Shipping: Shipping refers to the process of preparing and dispatching your order from our warehouse. This includes order processing, packing, and handing it over to one of our trusted shipping partners.
- Delivery: Delivery is the final step where your package arrives at your designated address. Delivery time depends on your location, the shipping method you choose, and other external factors like customs and weather conditions.
Our Shipping Plans
We offer two distinct shipping plans to suit your needs:
- Standard Shipping
- Processing Time: We ship your package within 2 business days after your order is placed.
- Ideal For: Customers who prefer standard processing and are not in a rush to receive their order.
- Premium Shipping
- Processing Time: We ship your order on the same day it is placed, even on weekends, holidays, or other non-business days.
- Ideal For: Customers who need their order shipped as quickly as possible, regardless of the day or time of order placement.
Shipping Times
Our estimated delivery times vary depending on your location and chosen shipping plan:
- United States: 3-14 business days
- Canada & Australia: 3-14 business days
- Europe: 4-14 business days
- Other countries: 5-15 business days
We work hard to get your orders to you as quickly and efficiently as possible.
Shipping Partners
To ensure fast, reliable, and secure shipping, we partner with the following trusted logistics providers:
- DHL
- USPS
- Royal Mail
- Canada Post
- Australia Post
- Official postal services of other countries
- Cainiao
- UniUni
- Ontrac
- Dragonfly
- Uniexpress
- Apple Express
- Ecoscooting
- Evri (Hermes)
- Fastway
- iMile
- SpeedAf
These carriers ensure your package is handled with care and delivered to you as quickly as possible.
Order Tracking
Once we ship your package, you will receive an email notification with tracking information. Tracking details may take a few days to be updated as it depends on when our shipping partners upload the data. You can track your package on our Order Tracking Page.
To stay updated on your order’s progress, simply enter your order details on the tracking page. Our partner shipping companies will provide real-time status updates for your package.
Order Statuses
To keep you informed, we categorize orders into the following statuses:
- Processing
- This means your order has been successfully placed and is currently being processed by us. It is being prepared for shipping.
- Shipped
- This status means that your package has been shipped and is on its way to your designated shipping address.
- Pending Payment
- The order has been received, but no payment has been made. This status typically means the order is awaiting customer action.
- On Hold
- The order is awaiting payment confirmation. Stock is reduced, but the payment needs to be confirmed. This status may appear if you use an offline payment method (like BACS) or certain delayed payment gateways (like SEPA Direct Debit). Depending on the payment method, the status may automatically change once payment is confirmed. Review the order notes for more details.
- Some payment gateways also place orders on hold if there’s an option to authorize payment but not capture it until later. Once funds are captured, the status will change.
- Failed
- This status indicates that the customer’s payment attempt failed or was declined. No payment was successfully made for the order.
- Refunded
- When a full refund is issued for an order, it is moved to this status. Refunds are processed by the admin or shop manager and are reflected in your payment method.
If you’d like to learn more about our refund process, please visit our Refund & Returns Page.
Need Assistance? If you have any questions or need further assistance with your order, please reach out to our customer support team. We’re here to ensure you have a seamless shopping experience.
