Thank you for choosing Carmoody. Your satisfaction is our top priority.
We understand that sometimes circumstances may require a return, and we want to ensure this process is as convenient as possible for you. Here’s our refund policy:
Regular Products
Our regular products are generally refundable. If you find any regular product damaged or defective, we’re here to assist you with the return process. Please follow the steps below to request a refund or replacement within 30 days from the date of delivery.
Refund/Replacement Eligibility Criteria
- Items must be damaged or defective.
- Requests for refunds or replacements must be made within 30 days from the date of delivery.
Sale Products
Sale products, however, are not refundable. We encourage you to consider your sale product purchases carefully as we do not accept refunds for these items.
Refund/Replacement Process
To request a refund or replacement for a damaged or defective regular product, please follow these steps:
- Contact our Customer Service team at [email protected] for detailed information on the refund or replacement process.
- Our team will guide you on the necessary steps and may provide a Return Merchandise Authorization (RMA) number.
- Securely pack the item in its original packaging, include your proof of purchase, and mail it to the provided return address.
- Please note that you are responsible for covering the return shipping charges.
- We strongly recommend using a trackable shipping method for your return.
Refund Processing
After we receive your return and inspect the item’s condition, we will promptly process your request. Please allow a processing time of at least ten (10) days from when we receive your item. Refunds may take 1-2 billing cycles to reflect on your credit card statement, which may vary based on your credit card company.
We will notify you via email once your return has been successfully processed.
QUESTIONS
If you have any inquiries or require additional information regarding our refund policy, please don’t hesitate to contact us at:
- Website: Contact Form
- Email: [email protected]
This revised policy aims to provide greater clarity and assistance to our customers while ensuring a fair and hassle-free return process. If you have any further questions or need clarification, please feel free to reach out.
